MALAYSIAN ESTATE AGENCY STANDARDS
8.1.1 Viewing refers to the inspection of the property by the prospective parties before buying or renting a property.
8.1.2 Under the law of agency the agent must promote the interests of the client. The Board additionally requires that this promotion of the client's interest is to be applied in fairness to all parties.
8.2.0 STATEMENTS OF STANDARD
8.2.1 Upon commencing an instruction the firm should entertain queries regarding the property by any prospective party.
8.2.2 The estate agent shall not, without first obtaining approval of the Client place at a property any signboard advertising the property "For Sale", "To Let" or "For Lease".
8.2.3 The estate agent is encouraged to document every viewing engagement by using a Viewing Form, preferably the Board's Standard Viewing Form, and have it signed by the prospective parties.
8.2.4 The estate agent shall be fair and just to all parties in negotiations and in drafting or assisting in drafting of all letters, forms and agreements.
8.2.5 In cases of co-agency, the viewings and due documentation of the property must at all times be with the knowledge and under the overall supervision of the listing agent.
8.2.6 An estate agent, unless he is a registered valuer, shall not communicate in writing, to any person, an opinion of value of a property, as it may be construed as a formal valuation within the meaning of the provisions of the Act and Rules.
8.2.7 An estate agent shall not make any factually unsupported statement of the property listed for sale, purchase, letting or renting.
8.3.0 EXPLANATIONS TO THE STANDARD
8.3.1 Standard 8.2.2 should get rid of the profession of “poster war” that is the bane of the profession at present.
8.3.2 Standard 8.2.3 ensures that in every property inspection, a record of details of viewing by prospective parties is available.
8.3.3 An example of factually unsupportable statement would be where the estate agent represents that the adjacent land is for open space whereas this statement was made without adequate knowledge or without checking with the relevant authorities.
Verbatim from Standard 8 MEAS 2014.